Refund policy
Return & Refund Policy
At Souq Herb, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 14 days of receiving your order, subject to the following conditions:
Why 14 Days? Due to the nature of our products — natural herbs, supplements, and wellness items — we apply a 14-day return window to ensure product integrity and safety while giving you enough time to verify your order.
Return Conditions:
- Items must be in their original condition — unopened and unused.
- Original packaging and proof of purchase (invoice) are required.
- Opened or used products cannot be returned for health and consumer safety reasons.
- Defective, damaged, or incorrect items sent by us will be returned or exchanged at no cost to you — including free return shipping.
How to Request a Return: Contact us via our "Contact Us" page or by email within 14 days of delivery, including your order number and reason for return.
Refunds:
- Since all orders are paid in cash on delivery, approved refunds are paid by bank transfer or another method agreed with the customer, within 5–7 business days after we receive and inspect the returned item.
- Return shipping costs are the customer's responsibility, except in cases of a defective or incorrect item sent by us — in which case we cover all return shipping costs.
- If you return part of an order that received a quantity discount, each returned item is refunded at the discounted price you actually paid for it.